Who this page is for
If you have REPAIRER permission for one or more repair areas, My Repair Tasks is the queue you work from every day. It lists every active Repair Task step you're eligible to process — both tasks currently assigned to you and tasks assigned to nobody but in an area you're allowed to pick up.
Open it from the dashboard or /login/wo/myRepairTasks.xhtml.
The header reads My Repair Tasks with a wrench icon and a small ← Dashboard link to go back.
What's in the table
One row per active repair-task step you can work on. Columns:
| Column | Meaning |
|---|---|
| 📌 (Pin) | Click to pin the row to your dashboard so it shows on your home view. Filled yellow bookmark = pinned; outline = not pinned. |
| WO # | The work order number. Subject shows in small text underneath when it's set. |
| Customer | Whose item this repair is for. Filterable. |
| Due | The work order's target date. Empty if none set. |
| Product | Product code being repaired. Filterable. |
| Serial | Serial number for serialized products. Filterable. |
| Received | ✅ green check if the physical item is at the bench / in the warehouse; 🕒 orange clock if not yet received. |
| Status | Either the line status (ACTIVE) or a yellow Paused: <reason> chip when the task is paused. |
| Assigned To | Whose name is on the row right now. May be empty if the task is unassigned in your area. |
The search box (top right)
Filters across WO #, customer, product, serial in one go — useful when a customer phones about "the inverter we sent in" and you don't have the WO number to hand.
How tasks land here
When a Repair Router step splits an incoming receipt into one Repair Task per product:
- Each Repair Task is routed to a physical area (defined on the product configuration's
repairArea). - Anyone with REPAIRER permission for that area sees the row in their My Repair Tasks — even if the task isn't assigned to them. Area-eligibility, not assignment, decides visibility.
- Once you click Process, the task remains in the queue (you don't "claim" it) — the live status updates everyone's queue if you complete it.
The area on a task is captured at the moment the Repair Router runs. If a WO admin uses Reassign Area later, the line's assignedArea is updated and a new set of repairers becomes eligible — they'll see it appear in their queue, while the previous area loses access.
Pinning
The pin column writes a WoDashboardPin for your user. Pinned rows show on the dashboard (top of mind) and stay highlighted (surface-100 background) on this page. Unpin by clicking the filled bookmark again.
Use pins for tasks you want to keep in front of you across the day — high-priority work, customer-call escalations, or anything you're partially through.
What "Paused" tells you
When the Status column reads Paused: <reason>, the task has stopped mid-flight for a specific cause:
- System pauses show a generic reason — typically waiting for delivery (the task asked the warehouse for stock and is waiting on the Delivery Request) or waiting for assessment (a Repair Assessment is out for approval).
- User pauses show whatever the technician typed when they paused — "awaiting customer feedback", "calibration tool offline", etc. These are set on the technician's processing page via the user-pause action.
Paused tasks hold their priority slot — the WO won't advance to its next priority group until they resume or complete. So pausing for a long-running blocker (e.g. waiting on a part not in the system) costs the entire WO time, not just your bench.
Tips
- No row visible? You're either not in any active repair area's eligibility list, or there's nothing active in your area right now. Click ← Dashboard for a full overview.
- The Received clock means the physical item isn't at your bench yet. You can still open the task to look, but you can't usually consume parts until it arrives.
- The serial number column uses a monospace font so similar-looking digits and letters are easy to compare against the label on the unit.